Hotel for Dogs

• Availability permitting, we will respond by mailing you a "Provisional Confirmation" soonest.
• Once the booking deposit has been paid (vaccination record updates could follw later), you will receive a "Booking Confirmation" e-mail.
• Note that a "Provisional Booking" for a peak period or long-weekend will expire within 48 hours from the day the email was sent without further communicantion. To Confirm the booking, the required deposit has to be paid within this window period.

• Our facilities are proudly disease free and we kindly ask your assistance in keeping it that way.
• Before acceptance of any reservation, guests must be up-to-date with their annual vaccinations and all dogs must be on an ongoing tick & flea treatment as well as a regular deworming program.
• A copy of the "up-to-date" Vaccination Certificate is required for our records and must be submitted in advance. A Titer test certificate that confirms a dog has sufficient disease immunity is also acceptable. Older, fully vaccinated, dogs may also qualify for an annual "5-in-1" vaccination exemption.

  The following vaccinations are required:

As a matter of course we expect your dog/s to be tick, flea and worm free. Should we find any traces of the aforementioned we will immediately apply the necessary preventative remedial treatment for the owner's account. All vaccinations have to be administered at least 2 weeks prior to arrival.

• Only well socialized dogs with good manners are welcome. Dogs with aggressive and destructive behaviour towards other dogs, personnel and facilities are not welcome.
• Unfortunately we cannot accommodate any dogs of a "Fighting" or a "Bull-" breed.
• Dominant, un-neutered dogs, cannot be accommodated in our "free" play paddocks and will be isolated when necessary.

• More than 30 days prior to arrival : full refund of the deposit, less a R50 administration fee.
• Between 21 and 30 days: refund of 75% of the deposit
• Between 14 and 21 days: refund of 50% of deposit
• Between 7 and 14 days: refund of 25% of deposit
• Less than 7 days: no refund of deposit
• During our peak seasons and long weekends, deposits are not refundable in the event of a cancellation within 30 days of the arrival date.
• Other than peak season and long weekends you may also postpone your booking for 6 months from date of cancellation without penalty.

• The absolute highlight of every dog's stay at Zimzala are the daily exercise and play sessions that takes place within our fenced and lawned paddocks. Well-socialized dogs, with stable temperaments are allowed the opportunity to play and mingle with other guests for as long as they desire.
• Any dog that displays asocial behaviour towards other guests will be separated and allowed to play in their own fenced paddock when available.
• We will gladly administer all required medication and special care as per your instructions. In the event of an emergency or ailment, our local vet will deal with the situation. No illness or condition will go unattended, nor shall any dog be allowed to pine away.
• For all after hours emergencies we will utilise the most suitable 24/7 Animal Hospital.

• This service is available on- or off-leash, depending on the dogs' temperament and recall ability. It is an extra service offered and does not replace the usual daily exercise sessions that are included within the normal boarding service. All walks must be booked in advance through our booking office.
• Housekeeping is a major focus area. Only the highest standards of health and hygiene are up-held with regards to cleaning of rooms, handling of food/water bowls and the management of all bedding material. The rooms are thoroughly cleaned and disinfected on a daily basis. Our facilities are flea free and we aim to keep it that way - Please assist us in this regard!
• Doggy owners are welcome to provide their dog/s own pillows and blankets, provided it is clean and shown to be parasite free. Dog owners are responsible for the replacement cost of any Zimzala bedding and mattresses that are damaged by their pooches during their stay.